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Terms and Conditions Of My XO Adventures

Last updated: November 17, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: South Dakota, United States

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to My Xo Adventures, 1004 Columbus Street ​Rapid City, South Dakota 57701.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to My Xo Adventures, accessible from https://myxoadventures.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: info@myxoadventures.com

  • By visiting this page on our website: https://myxoadventures.com/contact/

  • By phone number: 605-252-9100

  • By mail: 2719 Tomahawk Drive ​Rapid City, South Dakota 57702

Cancellation Policy

Cancellation Policy, Refunds, Peek Protect, and Trip Insurance

My XO Adventures reserves the right to cancel any tour due to unforeseen circumstances. If this is the case, a full refund of the amount paid, including the deposit, will be provided. My XO Adventures is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance-purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.). 

Weather Considerations to Consider

While the Black Hills are generally pleasant, we do receive periods of precipitation throughout the year. The Black Hills and Badlands can also experience smoky conditions due to wildfires from as far as California or Canada. We do not cancel our outings for rain/snow/smoke/wind present during or before our adventures, unless we believe the roadways are unsafe. 

In the event of our determining the roads to be unsafe, we would offer you the opportunity to reschedule based on availability. If you do not wish to opt for this option, we will provide a full refund. I

Cancellation & Refund Policy

If you cancel or leave a scheduled reservation/trip for any reason with a paid reservation and without Peek Protect Coverage:

  • More than 60 days before the trip start date, we will provide you a 75% refund
  • Between 59 and 30 days before the trip start date, we will provide you a 50% refund.
  • Between 29 and 15 days before the trip start date, we will provide you a 25% refund.
  • Less than 15 days before the trip start date, or once the trip has begun, there will be no refund.

 

Tour Transfer Policy

If you transfer from one tour to another 15 or more days before the trip start date, a $75 processing fee will be applied to each reservation. If your rescheduling request is less than 15 days before the trip start date, regular cancellation and refund policies will apply.  

Gift Certificates

All Gift Certificates are 100% transferable between users/clients and do not expire. Gift Certificates can be used for outing payment(s) & guide tips, and cannot be refunded for cash at any time. 

Peek Protect Coverage 

Our reservation software vendor, Peek Pro, provides the option to protect your experience through Peek Protect Coverage. This coverage is only available when booking your reservation(s) online and cannot be added after your booking has already been confirmed. 

Our terms & conditions, outing assortment, and guide/outing scheduling have been designed with Peek Protect Coverage and/or travel insurance in mind.  Please be aware that when you confirm a private tour with us, we will no longer accept additional reservations on that date/time. Our private tours prohibit other potential clients from signing up for tours that have already been confirmed. 


We assign outings to our guides based on a 60-day schedule, which means late cancellations hurt our company, individual guides, and their families. If you decide not to use Peek Protect Coverage, we strongly advise purchasing travel insurance from another vendor for your upcoming visit. 

What is Peek Protect?

Peek Protect is an exclusive product that offers booking protection for qualified products, such as tours and hikes, when you book online with a participating partner like My XO Adventures.

When booking with a tour company that offers Peek Protect:

  • At checkout, you’ll see the option to add Peek Protect for a small fee on eligible products (like rentals or activities).
  • If you choose to add it, your booking is covered against specific disruptions. 
  • If you need to cancel and qualify under the program’s rules, the protection provider will refund you directly. Please be aware, refunds covered by Peek Protect are not provided by My XO Adventures. 

 

Important: Please note that Peek Protect solely covers the purchase cost and is not related to any insurance related to the partner, activity, or equipment. 

What is Excluded with Peek Protect

Peek Protect will not cover cancellations of any booking initiated by My XO Adventures. All Peek Protect bookings will need to be done online only. Please carefully read the Terms & Conditions for Peek Protect before reserving this coverage to ensure you’re fully informed of it’s benefits and exclusions.

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What’s the Cost for Peek Protect Coverage

The cost for Peek Protect Coverage varies based upon your unique booking and is presented to you during check out while reserving your outing online. 

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How to Use Your Coverage to Cancel Your Peek Protect Booking

‍If you decide to cancel your booking at your own initiative at least 24 hours before the start of your first booking and have purchased Peek Protect, they will refund 100% of the protected amount listed in your confirmation email and quoted to you at the time of booking. If you can’t find your confirmation email, please contact the My XO Adventures and ask us to resend it. Please note, My XO Adventures can’t process Peek Protect refunds directly, since your coverage is managed by the Peek Pro, which is our reservations management software company.  Additional services or fees will not be refunded.  

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  • Please click To learn more about what documents are accepted, please use the following link to view the General Conditions of a Refund for your coverage here at least 24 hours before the start of your first booking if you wish to cancel and receive a refund. You will need to provide some basic information, including your Order ID Number, the Date and Time of your experience and a brief explanation of your cancellation reason. 

 

For Peek Protect Reservations Booked After July 14th, 2025

 

  • Please click here before the start of your first booking if you wish to cancel and receive a refund. You will need to provide your Order ID Number (starts with O-XXXXX), the Date & Time of your experience, and Required Documentation for your cancellation (e.g., doctor’s note, travel disruption proof)‍. To learn more about what documents are accepted, please use the following link to view the General Conditions of a Refund for your coverage.

 

**Peek Protect is not insurance but is rather a product provided by PeekPro Reservations Software, which is not an insurance company.

Travel Insurance Is Highly Recommended (If Not Purchasing Peek Protect Coverage)

For your protection, we strongly recommend the purchase of travel insurance before your trip. Travel insurance provides you protection from trip cancellations/interruptions, travel delays, medical expenses, emergency assistance, cancelled flights, lost baggage, and baggage delay coverage — to preserve your financial investment. We greatly suggest purchasing travel insurance to protect you and your group members against the unexpected.  


Accidents, injuries, illness, flight delays, weather, natural events, pandemics, government shutdowns, and forest fires can cause unexpected cancellations within our penalty periods. Without Peek Protect Coverage or travel insurance, these events and more can result in a loss of your deposit or receiving a redeemable credit with My XO Adventures instead of a refund.